FAQ
Why haven't I received my order?
At present all orders are dispatched using Royal Mail First Class Signed For delivery. Covid 19 is affecting the speed of delivery in some areas, so deliveries may be delayed. You will receive an e-mail when your order is dispatched which will contain a tracking number. You will be able to use this number to track your parcel's journey to you. Here is a link to Royal Mail's tracking page. If your parcel has still not arrived, then please e-mail me or use the Contact Me page to let me know. Please include the order number.
How much does delivery cost?
U.K. Delivery:
International Delivery:
Do you have a shop?
At present I don't have a 'bricks and mortar ' shop. However, I usually attend a number of events, fairs and festivals throughout the year especially in my local area.Such as, the Caerphilly Big Cheese and the highlight of my year the Ystrad Mynach Christmas Fayre.I am proud to be a Welsh business owner, who creates and promotes Welsh design and encourages people to shop with independent and local businesses. Check out my social media for this year's itinerary.
Is your shop open?
Due to Covid 19 I am currently operating as an online business. I have instigated Covid 19 safety measures to minimise any risks. You may wish to read more about these measures by following this link. There is a possibility that the Christmas Markets that I usually attend may be taking place. I will be spending time working on how Angharad Banks could operate with as little risk as possible in the intervening months.
Where are you based?
Angharad Banks is based in Ystrad Mynach a town in the heart of the South Wales valleys. It is 5 miles north of Caerphilly which boasts an historic, concentric castle built in the 13th century. Before the advent of coal mining this area was rural and farmland.
Do you make all your own products?
All my products are made by myself in my studio, either by hand or using my trusty and growing sewing machine family. I prefer to make my designs in small numbers in a variety of ever changing fabrics. It's important to me that my customers are able to have a piece of hand-produced Welsh design in their homes, rather than making masses of easily produced products. This means that my collections are ever- changing and developing and there is always something fresh.
How do I join the Newsletter?
To join our Newsletter all you need to do is add your e-mail address to the section at the bottom of the Home page. A discount code will be sent out to you when you join.
Do you have a customer service desk?
I am a one woman business but you can always contact me via e-mail at angharadbanks@gmail.com or by using the Contact Me page and I will respond as soon as possible.
Do you offer gift wrapping?
All items are sent gift wrapped in either clear or patterned cellophane with a jute bow. You are able to change the delivery address to the recipient by adding these details when checking out. You are able to add a personalised note by putting your message in the Notes box on the checkout page.
Do you accept cancellations?
If you need to cancel your order please contact me as soon as possible. Please use the Contact Me page to request a cancellation, include your order number and the reason for the cancellation.I will contact you to discuss the circumstances and whether an exchange or refund would be most appropriate. Cancellations will only be possible if I am notified prior to dispatch.
How do I return an item?
Please use the Request a Refund page
How secure will my payment be?
Payments by card are securely processed by Shopify payments. Payments via PayPal are processed by PayPal. Angharad Banks does not store any details or card data for online orders.
Why are items marked as out of stock?
My philosophy is not to mass produce a high number of the same items. Fabrics change frequently, so that the collections remain fresh. Many items are made to order. If an item is out of stock then please e-mail me to register your interest and I will notify you when it has been re-stocked. If you need an alternative colour, fabric or size contact me and we may be able to create a bespoke item together.